General Inquiries

Questions about features, pricing, account administration, or partnerships? Our general inquiries channel is the fastest way to obtain a substantive response.

Prefer email? Send your inquiry to [email protected] and include a brief summary of your request.

Developer Submissions

We welcome integration ideas, APIs, and partner-program proposals. To ensure a swift review, provide complete project information and any relevant documentation.

We will acknowledge receipt within 1–2 business days and notify you of the next steps through your provided email.

Response Times

Our standard service commitments outline what you can expect after submission:

• General inquiries: acknowledgement within 1 business day; substantive replies within 2–3 business days.
• Developer submissions: initial acknowledgement within 1–2 business days; technical review typically completed within 5–7 business days; complex cases may require additional time with proactive updates.
• Urgent or escalating issues: we offer expedited handling when a situation warrants priority attention; please mark your ticket accordingly or contact [email protected] with “Urgent” in the subject.

Note: response times are estimates and may vary based on request volume and regional support coverage. We are committed to keeping you informed at every step of the process.